As an Audio Visual/IT Service Technician at Metropolitan Interactive, you will use your communication skills and technical expertise to ensure maximum performance of client systems that support wireless network services, digital signage, data network connectivity, video production and professional audio installations. The AV Service Engineer will be the primary resource for managing or troubleshooting client and audient interactions with systems. This position will be based remotely, with travel to multiple sites in Connecticut, Massachusetts, and New York Metro areas.

Your day-to-day responsibilities will include the following:

Troubleshoot, diagnose, and resolve hardware, software, and network system issues
Managing and maintain digital systems supporting client services
Respond as audio, video, and broadcast system support for client service requests
Track, route problems or requests, and document resolutions
Advise service department or system documentation, operation, or troubleshooting
Configure and document projects/systems in existing client environments
Support of Windows/Linux-based digital signage system to ensure playback functionality
Ensure the stability and integrity of network voice, data, video, audio, and wireless-access services,
Assist in maintaining, administering internal computer networks and related computing environments including systems software, applications software, hardware, and configurations
Deploy and integrate both consumer and professional A/V systems into existing IT infrastructures
Support on-site installation of systems by working with client IT organizations or services
Troubleshoot and repair IT-based hardware or software and network technology systems that provide broadcast and AV services
Configure, deploy, administrate, and maintain broadcast/audio/video/control workstations and servers
System administration duties for the IT or AV infrastructure used in a large-scale audiovisual and event production facilities
Resolve customer service requests; remote or on-site
Support escalation of client issues or requests
Participate in rotating remote support for scheduled responsibilities
Communicate and collaborate with other members of the service team to resolve complex issues
Provide support to integration team working on new projects/jobs site installations

You are someone who has:

Experience working remote in or behind live customer and event environments
Experience implementing, administrating, and troubleshooting audio/video infrastructure devices
Experience managing windows-based workstations, desktops, servers, or vms
Experience integrating various AVoverIP solutions; kvm, video transport/streaming, audio-over-IP, etc.
Experience in working with non-technical customers or clients of various skill level
Ability to remain efficient and organized while handling multiple tasks simultaneously
Proficient in cable termination techniques and standards
Ability to create accurate client operations guides and documentation for systems
Strong computer skills in a Windows and Linux environment
Ability to learn new, specialized software
Ability to learn new or unfamiliar technology, products using documentation and resources
Skilled in ability to prioritize, manage, evaluate, and schedule work in a busy environment

We definitely want to talk to you if you have the following:

Knowledge of various video and audio formats or processing

We know you have your choice of roles for your next opportunity. Here's why we think you should choose Metropolitan Interactive:

Metropolitan Interactive strives to foster a collaborative, forward-thinking and creative environment. Employees are encouraged to be "figure-outers" and work together as a team. Additionally, Metropolitan Interactive offers competitive employee benefits including a continuing education program, employee discount program, and generous time off.
Check out our website HOME - Metropolitan Interactive

About Metropolitan Interactive

Metropolitan Interactive intersects at the convergence of architecture, technology + communication - providing strategic, sustainable cross-channel solutions and scalable platforms that deliver true engagement at every touchpoint. Known as a technology solutions powerhouse, clients often come to Metropolitan Interactive for software and hardware expertise. But, even more often, they discover our ability to solve problems on a much broader level, providing a cohesive strategy that marries technology, marketing, ecommerce, and other services into an integrated scalable platform. Metropolitan interactive is a Women-Owned Business Enterprise, Affirmative-action, Equal opportunity employer with offices in Connecticut, New York, West Virginia, and Nebraska.

Metropolitan Interactive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Metropolitan interactive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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